Terms & Conditions

Melrose Mission Lodge

Reservations

1. All bookings, cancellations or amendments must be made to the booking office in writing. The above will ONLY be effective if written confirmation thereof has been received from the booking office.

If a booking is amended and there is no space for a booking on the amended date - the Tour Operator needs to CANCEL, the original date if they do not wish to keep it. The booking will NOT be automatically cancelled.

2. Provisional Bookings remain the responsibility of the Tour Operator and should they not be cancelled - the tour operator will be held responsible.

3. Provisional Bookings should be confirmed / cancelled within 7 days. It remains the responsibility of the Tour Operator to do so.

4. It remains the responsibility of the Tour Operator to make sure the correct information was confirmed to them. This includes dates / room amount and types and if the booking is confirmed or provisional.

5. 60 (sixty) days prior to arrival at the Lodge, a pre-arrival check may be done by the booking office to secure a preliminary rooming list and confirmation from the Tour Operator as to the number of the rooms required. Rooms that are not required should be released.

6. The final rooming list must be received by the booking office 60 days prior to arrival at the Lodge - except if other arrangements have been made.

General

1. If the Agent at any time is approached by another Tour Operator who is willing to pay a deposit of 50% of the accommodation fee to secure accommodation that has already been booked, but not yet confirmed, by the first Tour Operator, the Agent shall give the first Tour Operator the opportunity to either:

  • 1.1. Confirm the reservation, in which case the Tour Operator shall furnish the Agent with a nonrefundable deposit of not less than 50% of the total value of the reservation, such deposit to be received by the Agent and the establishment not later than 7 days after confirmation of the reservation, or
  • 1.2 To Cancel the reservation without incurring any cancellation fees.

2. The Lodge reserves the right to change their rate without any prior notice should they deem it necessary.

HK Management and Engineering CC

P.O.-Box: 11711 / Klein Windhoek Namibia
Phone: +264-(0) 81-3192454
Phone: +49-15678-361098
FAX: +49 (0) 7249-5934998
eMail: [email protected]

Payments

1. TO's that have an account with the lodge should make payment to the lodge at the end of the month for the month that has passed. E.g. If clients stayed in June - their booking should be paid by the end of June.

2. All other TO's should pre-pay their bookings 30 days in advance.

Cancellation Policy

FIT Cancellation

  • Bookings cancelled within:
  • 50% of fee if cancelled 30 - 16 Days prior to arrival
  • 75% of fee if cancelled 15 - 11 Days prior to arrival
  • 100% of fee if cancelled 10 days or less prior to arrival
  • 100% of fee - No show

Group Cancellation

  • Bookings released 60 days prior - no cancellation fee
  • 25% of fee if cancelled 59 - 46 Days prior to arrival
  • 50% of fee if cancelled 45 - 25 Days prior to arrival
  • 75% of fee if cancelled 24 - 15 Days prior to arrival
  • 100% of fee if cancelled 15 days or less prior to arrival
  • No Show - 100% of fee

Agents with credit facilities are still liable for cancellation charges even if they have not received a deposit from their clients.

Banking Details

HK Management & Engineering CC
FNB Merua Mall
Acc Nr: 62267429522
Branch Code: 281174
SWIFT: FIRNNANX

Please email proof of payment to: [email protected]